FAQs


1. How much the shipping fee?                                                                                                                                                                   Shipping Fee $15  (CANADA & USA)    No matter what purchase order value, only $15 per single order.  International Shipping Fee: under purchase value $30, shipping fee $15. Over $30, Please send Email for request with your Purchase List and Address Together.

 2. Do you offer pick up locally?

  Yes, we do. Without any extra charge, please make appointment via email: info@uplabware.com  

 3. How about the sales tax rates?

CANADA
Province    Sales Tax Rates             
Alberta    5%            
British Columbia    12%            
Manitoba    13%            
New Brunswick    13%            
Newfoundland    13%            
Northwest Territory    5%            
Nova Scotia    15%            
Nunavut    5%            
Ontario    13%            
Prince Edward Island    14%            
Quebec    14%            
Saskatchewan    10%            
Yukon    5%            

Unite State & Other Country      No Tax

4. What do I do if i receive a broken item?

    Our broken rate on shipping is only 3/1000, If you receive a broken item, please take a picture  to us, we will resend a new one to you.

5. How long I will get my shipment?

    Canada and USA 3 to 7 business days
    Other country is 7 to 15 business days 

6. Will I get a shipping track number?

    We can offer the tracking number of Canada, USA and UK if you request. 

7. What payment options?

         

At the check out page, you will see the "Total Amount".  if you are not willing to pay through Paypal. Please see below instruction:                  

1.     Login to your online bank and  select  the Interac eTransfer

2.      Follow your financial institution’s guide, you can complete the payment within 1 mins . Around 20 mins, we will receive the payment and your order will be processed,              

3.      "uplabware@gmail.com " as recipient.

         ​